Privacy Policy

What we collect

When you use the enquiry form on this website we collect the details you provide: your full name, email address, the material category and the material or product name, your requirement description, any optional details you choose to add — company name, phone number, required grade or specification, quantity, delivery destination and desired timeline — and any specification sheet you choose to attach (stored securely and used only to assess your requirement).

Like most websites, our hosting provider also records standard technical information such as IP addresses and request logs. These are used only for security and to prevent abuse of the contact form.

How we use it

The information you submit is used solely to respond to your enquiry and, where relevant, to prepare a follow-up or proposal related to your requirement.

We do not add you to marketing lists, and we do not sell your information. Enquiries are delivered to our team mailbox through an email service provider, which processes the message purely for delivery.

Retention

Enquiries are kept only as long as necessary to handle your request and any follow-up conversation.

Cookies & analytics

This website does not use analytics, advertising or tracking cookies.

Your choices

You may ask us to access, correct or delete the information you submitted at any time — simply send a request through the contact form on this website.

Changes to this policy

This policy may be updated as our practices are finalised. Any changes will be published on this page.

Note: this policy is a plain-language summary of intended practices and has not been reviewed by legal counsel.